xbajj — Safe Gaming Commitment

xbajj Responsible Gaming Guide

xbajj is committed to combining fun with safety — strictly for players 21 and over. Set your limits and play responsibly.

Why is responsible gaming important?

xbajj believes online gaming should be an entertaining experience — not a source of financial stress or mental anxiety. Thousands of players across Bangladesh enjoy our platform every day. We want every player to play consciously and within their limits. Responsible gaming is not only about protecting yourself, but also keeping your family and loved ones in mind.

xbajj's responsible gaming policy is built to international standards. We encourage every player to regularly assess their gaming habits and set limits when needed. Enjoy the games, but always stay within your budget and your time.

For players 21 and over only 21+

Gaming on xbajj is strictly limited to players aged 21 and above. We verify age at registration. Opening an account for anyone under 21 is strictly prohibited and any such account is closed immediately.

Our protection tools and features

Set deposit limits

Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit takes some time to come into effect, giving you the opportunity to reconsider your decision.

Time-Out

Need a short break? Take a time-out from 24 hours up to 6 weeks. During the break you will not be able to log in to your account or place bets — giving you peace of mind.

Self-Exclusion

If you feel gaming is getting out of control, activate self-exclusion. You can choose a self-exclusion period of 6 months up to 5 years. Your account cannot be recovered during this time.

Session time limits

Decide in advance how long you will play in one sitting. Once you set a session time limit, xbajj will automatically alert you after the set time and log you out if needed.

Gaming history review

View your full betting and transaction history at any time. Regularly reviewing your history gives you a clear picture of your spending patterns and makes it easier to avoid overspending.

24/7 support team

Our Bangla-speaking support team is with you day and night. Reach out via live chat or email to talk about any gaming concerns — no judgment, just support.

Recognising the signs of problem gaming

Gaming can sometimes cross the line from entertainment into a problem. If you notice the signs below, be alert and seek help.

Warning signs

If any of the following signs apply to you, now is the time to seek help:

  • Placing larger bets to chase losses.
  • Repeatedly trying to stop gaming but failing.
  • Hiding your gaming from family or friends.
  • Borrowing money or spending savings to fund gaming.
  • Feeling restless or irritable when not gaming.
  • Neglecting work, studies, or family responsibilities.
  • Using gaming to escape stress or sadness.

Tips for staying safe

  • Always treat gaming as entertainment — not as a source of income.
  • Set a budget before you play and never exceed that limit.
  • Take regular breaks — rest for a few minutes at least every hour.
  • Avoid gaming when drinking or under mental stress.
  • Do not place more bets trying to recover money you have lost.
  • Spend time with family and friends — gaming is not the centre of life.
  • Keep a record of every gaming session and review it once a month.
  • If you feel something is wrong, contact the xbajj support team straight away.

Steps to activate self-exclusion

1

Log in to your account

Log in to your xbajj account and go to the "My Account" or "Settings" section.

2

Open the "Responsible Gaming" menu

From Settings, select the "Responsible Gaming" option.

3

Choose your self-exclusion period

Choose the period that suits you: 6 months, 1 year, 2 years, or 5 years.

4

Confirm

Enter your password again to confirm your decision. Self-exclusion will take effect immediately.

5

Speak to the support team (optional)

If you wish, let our support team know via live chat — they will help you with the next steps.

While self-exclusion is active you will not receive any promotional emails or messages. Even after the period ends, you will need to contact the support team to reactivate your account and complete a set waiting period.

Deposit limits and withdrawal rules

Minimum deposit

৳100

The same limit applies across all methods: bKash, Nagad, Rocket, Upay, and bank transfer.

Minimum withdrawal

৳1,000

Withdrawals are typically processed within 15 minutes to 2 hours.

As part of responsible gaming, we encourage you to set your own deposit limits. These limits should match your budget. Remember, no game guarantees a win — so only deposit an amount whose loss would not affect your daily life.

Need help? We are here

Our specialist team is always ready to help with any gaming concerns or issues. Reach out without hesitation.

xbajj support contact

Live Chat
24 hours a day, 7 days a week — speak directly in Bangla
Response time
Live chat: instant | Email: as soon as possible
Privacy
All your information is kept completely confidential and secure

Frequently asked questions

Responsible gaming means treating gaming as entertainment and staying consciously in control of your time and money. This includes setting a budget, following time limits, and seeking help when needed.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period.

Yes, you can withdraw any balance remaining in your account during a self-exclusion period. However, new deposits and placing bets will be completely blocked. Contact our live chat for more details.

If someone you know is struggling with gaming, start by having an open conversation with them. xbajj's support team can also help with third-party requests. Write to us at [email protected].

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the period ends, your account is reactivated automatically. Self-exclusion is long-term — from 6 months up to 5 years — and reactivating your account after the period ends requires additional steps.

Your national ID or date of birth is verified at registration. Additional documents may be requested through the KYC process if needed. Accounts found to belong to users under 21 are closed immediately.

Play safe, play responsibly

Enjoy your time on xbajj — within your limits, with full awareness. Visit our games, FAQ, or support page.

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