Frequently Asked Questions
xbajj answers all your questions right here
From opening an account to claiming bonuses, deposits and withdrawals, and responsible gaming — you will find complete and detailed answers to the most asked questions about xbajj all on this one page.
xbajj receives many questions every day from players in Bangladesh. On this page we have organized the most common and important questions into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find your answer here, our 24/7 live chat support is always ready. Click next to any question to see the detailed answer.
Account and Registration
Account
To open an account at xbajj you need an active mobile number, a valid email address, and your date of birth. The registration process is simple and quick. Keep in mind that xbajj is only for people aged 21 and above. Provide accurate information — once verified, it can be difficult to change.
No, according to xbajj rules each person may hold only one account. Opening multiple accounts is prohibited and can result in bonus forfeiture and account closure. If a duplicate account is suspected, our support team will reach out to you.
Go to the xbajj Login page and select the "Forgot password?" option. An OTP will be sent to your registered mobile number or email. Use it to set a new password. The whole process is completed within a few minutes. If you have trouble, contact support via live chat.
To maintain a safe environment on the xbajj platform, identity verification may be required at certain stages. A copy of your National ID (NID) or passport may be requested for large withdrawals. The verification process is completed quickly and your information is kept secure through SSL encryption.
If your account is locked, there is no need to panic. Contact xbajj's 24/7 live chat directly or email [email protected]. The support team will verify your identity and help you recover your account quickly.
Deposits and Withdrawals
Payment
Deposits from bKash are generally instant — in most cases your xbajj account balance is updated within a few seconds to a few minutes. There may be a slight delay during periods of network congestion. If there is an issue, contact support with your transaction ID.
The minimum deposit amount at xbajj is ৳100 (for all payment methods). The minimum withdrawal amount is ৳1,000. Accumulate smaller amounts and submit a withdrawal request only once the minimum is reached.
Yes, both Nagad and Rocket are supported at xbajj. You can also use bKash, Upay, and direct bank transfer. The minimum deposit is ৳100 for each method. Choose your preferred method from the cashier section.
The standard processing time for withdrawals at xbajj is 15 minutes to 2 hours. Most requests are completed within this range. Bank transfers may take additional time due to the bank's own processing. Having your account verified speeds up the process.
xbajj does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) or bank may apply their own standard charges. Check the terms of the relevant service for details on those fees.
Common reasons for a rejected withdrawal include: wagering requirements on a bonus not being met, account verification being incomplete, or the requested amount being below the minimum. Contact the support team via live chat to find out the exact reason and resolve it quickly.
Games and Rules
Gameplay
You can place bets on BPL (Bangladesh Premier League) and other international tournaments in the xbajj cricket section. Place bets on various markets including match winner, top batsman, and highest wicket-taker. Betting is available both before the match starts and during live play. Check the odds carefully before placing a bet.
The xbajj slots section features games from top providers including PG Soft, Pragmatic Play, and JILI. You can play popular slots such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. Each game has a demo mode so you can get familiar with it at no risk.
RTP, or Return to Player, is the theoretical long-term average return percentage of a game. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered — however this is a statistical average and is not guaranteed in any single session. xbajj uses only certified games from trusted providers to ensure fair play.
Yes, xbajj's live casino is fully mobile-friendly. Live table games from Evolution Gaming and Ezugi can be played comfortably on both Android and iOS devices directly from the browser. No separate app download is needed — a good internet connection is all you need.
Aviator is a crash game developed by Spribe. A plane takes off and a multiplier keeps increasing. You need to "cash out" before the plane crashes. If you cash out in time, you win according to that multiplier on your bet. The game runs on a completely random algorithm.
Bonuses and Promotions
Offers
xbajj offers a 100% bonus on your first deposit, up to ৳20,000. To receive the bonus, open a new account and make your first deposit. If a promo code applies, enter it in the cashier section to activate the bonus. A 20x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the number of times bonus funds must be used as bets. A 20x wagering requirement applies to the xbajj welcome bonus. This means that if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. Wagering progress can be tracked on the account dashboard.
The xbajj VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. Cashback benefits are: up to 0.4% per week at Bronze, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum.
Yes, xbajj regularly offers reload bonuses, cashback offers, and seasonal promotions for existing players. Check the xbajj Casino page regularly or visit the promotions section of your account to stay up to date on the latest offers. Moving up VIP tiers gives you access to more exclusive offers.
Most bonuses can be used in full on slot games. Different conditions may apply for using bonuses in live casino or sports betting, and the wagering contribution may be partial. Check the terms of the specific promotion in your account or ask support for details.
Security and Responsible Gaming
Security
xbajj is a safe and reliable platform. All data and transactions are protected by SSL encryption. Your personal information is never shared with third parties. Games use certified random number generators (RNG) to ensure fair play.
xbajj is only for people aged 21 and above. This age must be confirmed during registration. Minors are not permitted to open an account, and any such account found will be closed immediately.
Yes, xbajj treats responsible gaming as a top priority. You can set your own deposit limits, loss limits, and session time limits. These tools can be activated from account settings. Visit the responsible gaming page for more details.
Self-exclusion is a feature that lets you take a break from gaming for a set period or permanently. This option is available in account settings at xbajj. During the exclusion period, login and betting are completely disabled. Contact [email protected] or live chat for assistance.
If gaming is having a negative impact on your daily life, seek help right away. xbajj's Responsible Gaming page has support information. Our support team is available in Bengali 24/7. Always put your well-being above gaming.
The best way to contact xbajj is through the platform's 24/7 live chat — instant responses are available in Bengali. You can also reach out by email: [email protected]. There is no phone or WhatsApp number — all support is provided through live chat and email.
Still have questions?
Our expert support team is ready to help you in Bengali 24 hours a day, 7 days a week.
Email: [email protected] | Live Chat: From any page on the site
Live Chat Support
Open live chat from any page on the site and get instant help in Bengali. Our team is ready for you every day of the week, every hour of the day.
Email Support
For detailed issues, write to [email protected]. Providing your account ID and a description of the problem will help us resolve it faster.
Help Pages
About Us, Terms & Conditions, Privacy Policy and Responsible Gaming pages have detailed information.